PromoCostMD Membership

1. Who can become a member of PromoCost?
2. How much does it cost to become a member?
3. How can I renew my membership?
4. If my membership is canceled, will the membership fees be refunded?
5. How can I update my account information?

Order and Payment

6. Who is authorized to order?
7. Can I order by phone?
8. Is it possible to modify or cancel an order?
9. How can I be sure to order the right sizes of clothing?
10. What are the payment methods?
11. I am unable to pay my bill online.
12. When will my purchase be charged to my credit card or debited from my bank account?
13. Do I have to pay sales taxes?

Delivery

14. When will the products I bought be delivered?
15. How can I check the status of my order?
16. Is it possible to ship an order to more than one address?
17. Does the delivery address have to be the same as the billing address?
18. Can you ship my order to a post office box?
19. Can you ship my order outside of Canada?
20. Is it possible to ship my purchases with express or priority delivery?

Other

21. When do I become the owner of the promotional items?
22. What happens if the products appear defective upon delivery?

 

PromoCostMD Membership

Back to the top

1. Who can become a member of PromoCostMD?

All companies can become members.

Back to the top

 

2. How much does it cost to become a member?

The cost of a membership depends on the annual promotional purchase volume planned by the member for the coming year. Membership is beneficial when the volume of purchases is greater than $ 5,000 per year. Contact our customer service department to find out the membership cost for your volume of purchase.

Back to the top

 

3. How can I renew my membership?

A membership is valid for twelve (12) months.

A membership is renewed on its anniversary date, which is the date when the membership was first bought by the primary member. Affiliate memberships, if any, are renewed at the same time as the membership of the primary member.

The member is billed automatically and any renewal must be approved by the member.

Back to the top

 

4. If my membership is canceled, will the membership fees be refunded?

No.

Back to the top

 

5. How can I update my account information?

We wil be happy to update your information for you,.  Please contact our customer service department by phone at 1-877-912-5629 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Back to the top 

 

Order and Paiement

 

6. Who is authorized to order?

The persons authorized to purchase promotional items and clothing are those who have been designated in advance by the person in charge of the registration. Please note that you are not authorized to share your user ID and password with someone else.

Back to the top

 

7. Can I order by phone?

Of course! We are available to discuss your needs and prepare your order for you.

Back to the top

 

8. Is it possible to modify or cancel an order?

Orders are normally sent to suppliers as soon as they are complete. As long as the supplier's production process has not started, it is possible to change or cancel your order. Most suppliers start production within 24 hours. Note that if it is possible to change or modify an order already in production, the supplier will normally charge a fee to make these changes.

Back to the top

 

9. How can I be sure to order the right sizes of clothing?

Some suppliers offer a size chart; we will be happy to get one for you upon request. And you can always buy samples to try clothes on.

Back to the top

 

10. What payment methods are accepted?

All purchases must be paid by bank transfer or PayPal (credit cards). Members and clients pay the transaction fees charged by the financial institution. Payments by check are possible but the order will be placed only when the check will have been received and cashed.

Back to the top

 

11. I am unable to pay my bill online.

Most of the time, this is the result of compatibility issues with Internet browsers. In this case, it is better to use another browser. If this still does not work, or if you prefer, please contact our customer service department by phone at 1-877-912-5629 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to help you.

Back to the top

 

12. When will my purchase be charged to my credit card or debited from my bank account?

You will be charged upon placing your order. The purchase will be charged to your credit card or debited from your bank account as soon as you have paid your bill. Shipping costs may be billed later.

Back to the top

 

13. Do I have to pay sales taxes?

Sales taxes are collected on all goods and services, according to the laws of each province and territory.

Back to the top 

 

Delivery 

 

14. When will the products I bought be delivered?

It depends on the production time and on the carrier of the supplier or the one you designated. It is also possible that the different items on your order will be delivered in separate packages, especially if they come from different suppliers. Your PromoCost advisor will inform you of normal delivery times when placing your order.

Back to the top

 

15. How can I check the status of my order?

Orders are rarely not delivered according to the information given to you when placing the order. We are always available to verify with the supplier. Give us a call at 1-877-912-5629 or send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to follow up for you.

Back to the top

 

16. Does the delivery address have to be the same as the billing address?

No, as long as the delivery address is in Canada.

Back to the top

 

17. Is it possible to ship an order to more than one address ?

Of course! Some additional fees may apply depending on the supplier.

Back to the top

 

18. Can you ship my order to a post office box?

To ensure the security of your parcels, deliveries to postal boxes are not allowed by suppliers.

Back to the top

 

19. Can you ship my order outside of in Canada?

No, we only serve members and customers based in Canada.

Back to the top

 

20. Is it possible to ship my purchases with express or priority delivery?

Some suppliers offer a faster delivery service; we can check that for you. If the supplier cannot, we will be happy to check if another supplier offering a similar product can deliver an order urgently.

Back to the top 

 

Other

 

21. When do I become the owner of the promotional products I ordered?

The member or customer becomes the owner of the promotional products ordered upon receipt.

Back to the top

 

22. What happens if the products seem defective upon delivery?

We are always happy to hear from you, even if we prefer that it is not because the products you received are defective! Do not hesitate to contact our customer service department by phone at 1-877-912-5629 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Back to the top